In choosing a mediator or arbitrator, parties should consider what kind of background is most suitable for their dispute. It is important to note, by design, IDRS's panel of arbitrators/mediators are independent contractors and are not employees of IDRS. This eliminates any possibility of business conflicts, thus affording parties the most neutral, independent, impartial, and confidential forum available.

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Whenever IDRS or its panel act as a neutral in a dispute among parties, all known potential conflicts of interest are disclosed to all parties. No mediator/arbitrator shall serve in any dispute in which there is a conflict of interest, unless there is full disclosure and agreement by all parties. Prior to accepting an appointment, the prospective mediator/arbitrator shall disclose any circumstances likely to create a presumption of bias or interest in the outcome of the proceedings, or prevent a prompt meeting with the parties.

When appropriate, IDRS will include experts and specialists on an arbitration/mediation panel or consult them as expert witnesses.